Terms and Conditions

Site Publisher

The online store lechemiseur.fr (hereinafter “the Site”) is published by SAS LE CHEMISEUR (hereinafter “the Company”), with a share capital of €17,025. RCS Paris SIREN: 800 967 226, intra-community VAT number: FR36800967226. Legal representative: Jan Schutte.

LE CHEMISEUR® was founded in 2014. Its head office and showroom are located at 22 rue Notre-Dame de Nazareth, 75003 Paris, France.

You can contact the team here.

Hosting

The Site is hosted by Shanaya SARL, 35 rue Gallieni, 92240 Malakoff, France.
Also see our GDPR commitments and Cookie Policy.

Preamble

LE CHEMISEUR® offers tailor-made shirts and trousers through its website and its showroom in Paris. By placing an order (hereinafter "Order"), the Customer acknowledges having read and accepted these General Terms and Conditions of Sale (T&Cs) without reservation, in accordance with Article L.111-1 of the French Consumer Code.

LE CHEMISEUR® reserves the right to amend these T&Cs at any time. The applicable T&Cs are those in effect on the date of the Order.

Article 1 – Tailor-Made: Fit Guarantee

1. Fit Guarantee on the first item
   If the fit of your first shirt or trousers is not satisfactory, LE CHEMISEUR® will alter or remake the item free of charge within 100 days of delivery.
2. No right of withdrawal
   In accordance with Article L.221-28 of the French Consumer Code, no right of withdrawal applies to made-to-measure products, as they are manufactured exclusively to the Customer's specifications and cannot be resold to other customers.

Article 2 – Gift Cards and Gift Boxes

1. Gift Cards
   • Valid for 12 months from the date of purchase, up to the value indicated at the time of purchase.
   • If the product price exceeds the gift card value, the Customer pays the difference. If the price is lower, the remaining balance stays credited for 6 months (non-refundable).
   • Unused PDF gift cards may be cancelled and refunded within 14 days of purchase.
2. Gift Boxes
   • A physical version of the gift card, including a tape measure and fabric swatches.
   • Unused gift boxes may be returned within 14 days. Return shipping costs are borne by the Customer.

Article 3 – Orders

1. Legal capacity
   Orders may only be placed by individuals who are of legal age and have full legal capacity to enter into a contract.
2. Order process
   • Creation of a customer account and submission of the required information (e.g. weight, height).
   • Selection of fabric, style and finishing details.
   • Order confirmation and acceptance of these T&Cs.
   • Secure payment.
   • Order confirmation by e-mail (the sale is considered final from this point, unless cancelled for a legitimate reason).
3. In-store orders
   Orders placed at the showroom are also subject to these T&Cs.
4. Availability
   All products and fabrics are subject to availability. Should an item be unavailable, the Customer will be notified by e-mail and may choose an alternative or request a refund.

Article 4 – Prices and Payment

1. Prices
   • All prices are stated in euros, inclusive of applicable VAT.
   • For deliveries outside the EU (e.g. Switzerland), LE CHEMISEUR® prepays customs duties and local VAT. The Customer has nothing to pay upon receipt.
2. Payment
   • Payment by credit card (Visa, Mastercard, Apple Pay) through the secure payment provider PayPlug.
   • The Customer confirms that they are authorised to use the payment method and that sufficient funds are available.
   • LE CHEMISEUR® reserves the right to suspend or cancel any Order in the event of a payment issue.

Article 5 – Delivery

1. Delivery times
   • LE CHEMISEUR® endeavours to display a reliable delivery estimate on the website, taking into account workshop workload and holiday periods.
   • Delays may occur in the event of force majeure or delivery disruptions.
   • A delivery delay does not entitle the Customer to a refund; however, LE CHEMISEUR® may offer a goodwill gesture – get in touch.
   • In the event of a delivery issue, LE CHEMISEUR® will file a claim with the carrier and follow up. In most cases, the parcel is recovered.
   • If the parcel has not arrived after 40 days, LE CHEMISEUR® will manufacture the missing items again at no cost to the Customer.
2. Shipping costs
   • Shipping costs are displayed during the order process and on the delivery page.
3. Staged shipping
   • For first orders with multiple items, one item is shipped first at no extra cost for fit validation before the remaining items go into production.

Article 6 – Claims and Quality

1. Inspection upon receipt
   The Customer is asked to inspect the delivery upon receipt and report any issue within 7 days. For the Fit Guarantee on the first item, you have 100 days from receipt. Take the time to wear and wash the garment several times before requesting an alteration – this will help you better assess the adjustments needed.
2. Quality issues
   If the Customer has followed the care instructions (in particular, no tumble dryer) and notices a defect, they should contact LE CHEMISEUR®. The item may be requested back for analysis; return shipping is covered by LE CHEMISEUR®. After inspection, a repair, replacement or refund will be offered. Quality claims must be made within 6 months of receipt.

Article 7 – Personal Data

Personal data is collected and processed in accordance with the GDPR, for the purpose of managing the business relationship and fulfilling Orders. You may exercise your right of access, rectification, objection and deletion at any time by contacting: lecontact@lechemiseur.fr.

Article 8 – Liability

1. Limitation of liability
   LE CHEMISEUR® shall not be held liable for incorrect information entered by the Customer (measurements, personalisation) or for improper use of the products. Events of force majeure may delay or prevent the fulfilment of an Order.
2. Non-conformity
   Where a defect is attributable to LE CHEMISEUR®, the company may offer a repair, replacement or refund.

Article 9 – Intellectual Property

All content on this website (text, images, logos, trademarks, etc.) is protected by French and international intellectual property law. Any reproduction, even partial, without prior consent is strictly prohibited.

Article 10 – Retention of Title

Products remain the property of LE CHEMISEUR® until full payment has been received (including fees, taxes and duties).

Article 11 – Evidence and Security

The electronic records of LE CHEMISEUR® and its service providers constitute proof of all transactions (orders, payments, etc.). The Customer is responsible for keeping their login credentials confidential.

Article 12 – Customer Service

For questions, please consult our FAQ. Our customer service team is available in English via our contact page.

Article 13 – Governing Law and Jurisdiction

These T&Cs are governed by French law. In the event of a dispute, the parties shall first seek an amicable resolution. Failing that, the courts of Paris shall have exclusive jurisdiction, to the extent permitted by law.