Fit Guarantee

Your Guarantee

If you are not satisfied with your first fit, we will correct it for free within 100 days.
 

In 81% of cases, no return is necessary. Otherwise, the process is simple and fast.

How to make a return

1. Wash your shirt two to three times. It’s normal for a new shirt to feel slightly roomy, as our AI anticipates shrinkage after washing.

2. To save time, you can have it altered yourself and get reimbursed (see below).

3. Prefer to let us handle the adjustments? Sign in to your customer account, then click “Use this shirt as a starting point”.

4. Adjust your Fit Key using the tutorials on the site. Deciding what to change is easy, because your first shirt serves as the reference. If you have questions, feel free to send us photos or book a video call.

5. Confirm your new order by entering the code retour-H4GB in the “Gift code” field. If we need to retrieve the initial item for alterations, we’ll send you a prepaid return label.


You’ll have your perfect Fit Key for future orders!

What does the Fit Guarantee cover?

If you’re not satisfied with the fit of your first shirt (or first pair of trousers), for any reason, we will alter or remake it free of charge.

We’ll send you a prepaid return label if needed.

As our shirts and trousers are 100% made-to-measure and crafted especially for you, we can’t offer a refund if you change your mind about a fabric or a collar. But please contact us so we can find a solution.

Altering an item yourself

If you know a tailor, save time by going directly through them. You can be reimbursed up to €30 for shirts and €50 for trousers, via the payment card used for the original order. For gifted items, we’ll issue a store credit for a future purchase.

To be reimbursed, simply email a photo of the receipt to lecontact@lechemiseur.fr. Please include a note about the alterations made, so we can update your Fit Key for future orders!

What if I order several shirts or trousers?

If you're a new customer and you order multiple items, we’ll first send you one piece to confirm the fit. To proceed with the rest of your order, simply go to your customer account or send us a quick message.

Need help?

We’re passionate about made-to-measure and always happy to help!

Feel free to ask us questions and send photos by email or WhatsApp. Contact us.

Video appointments are a convenient way to answer fit questions! Put on your shirt or trousers before the call and show us. Book a video appointment.

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100 day Fit Guarantee

LE CHEMISEUR® - 22 rue Notre Dame de Nazareth - 75003 Paris France

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